We process orders as quickly as possible. You may contact us within 2 hours of placing your order to request a cancellation or modification (e.g., size, color, or address). Once an order has entered the fulfillment stage, no changes can be made.

Please check your spam folder first. If it is still missing, there may have been a typo in the email address. Please contact us via our contact form with your full name and shipping details, and we will resend it to you.

Hong Kong: Free shipping on orders over HK$500 (via SF Express). Delivery typically takes 2-3 business days.

International: We offer standard and express options. Delivery times vary by country (approx. 7-14 business days).

Orders within Hong Kong are duty-free. International orders may be subject to local import taxes and duties, which are the responsibility of the customer.

Our products are Nickel-free and Lead-free, the most common causes of skin allergies. Our 925 Sterling Silver base is one of the safest hypoallergenic materials available. While our materials pass strict quality tests, a very small percentage of people may react to specific metals. If a reaction occurs, please stop wearing the piece immediately and consult a doctor.

Gold Vermeil is a high-quality standard for demi-fine jewelry. It features a 925 Sterling Silver base plated with a thick layer of solid gold (at least 2.5 microns). This makes it significantly more durable than standard "flash-plated" fashion jewelry.

While 14K Solid Gold is waterproof, we recommend removing Gold Vermeil and Sterling Silver pieces before showering, swimming, or intense workouts. Avoiding contact with perfumes, lotions, and cleaning chemicals is essential to maintaining the luster of your jewelry.

We use Grade 5A Cubic Zirconia, which boasts exceptional hardness and brilliance. To keep them sparkling, avoid harsh chemicals and gently clean the stones with the provided polishing cloth.

We use standard US Sizing. Please refer to our [Size Guide] to measure your finger circumference or the inner diameter of an existing ring. If you are between sizes, we recommend sizing up for comfort.

Most of our necklaces feature a 2-inch (approx. 5cm) extender chain, allowing you to adjust the length to suit different necklines (e.g., shirts vs. V-necks).

Yes, unless specifically marked as a "Single" on the product page, all earrings are sold as a Pair.

Each piece is placed in our signature luxury jewelry box and includes a polishing cloth and care card. To be eco-friendly, multiple items in one order may be placed in a single box; please leave a note at checkout if you need them packaged separately.

Absolutely. You can select the "Gift Option" at checkout and leave a message (max 30 words). We will hand-write your message on a gift card. Our packages do not include price tags, making them perfect for direct gifting.

Yes, we provide a 1-year manufacturing warranty on all products. For Sterling Silver/Vermeil pieces, we offer #a free replacement if significant non-accidental fading occurs within 6 months. For 14K Solid Gold, the warranty is extended to 2 years.

We offer a 30-day exchange service. Items must be unworn, in their original packaging with tags attached, and in resalable condition.

For hygiene reasons, earrings cannot be returned or exchanged. Custom-made or "Final Sale" items are also ineligible for return or exchange.