Refund policy

Return & Refund Policy

Please note that this return policy is exclusively applicable to orders within the Hong Kong region. For orders shipped to all other regions/countries, returns and refunds are strictly not accepted unless there is a confirmed product quality issue. Furthermore, all customized products (including special orders or personalized items) are entirely non-returnable and non-refundable.

30-Day Return Policy (Hong Kong Only) For customers in Hong Kong, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return (Hong Kong Only) To start a return, please contact us at cs@manueladudiamant.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues (Applicable to All Regions) Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned under any circumstances, including:

  • ❌ All customized products (such as special orders or personalized items)

  • ❌ Perishable goods (such as food, flowers, or plants)

  • ❌ Personal care goods (such as beauty products)

  • ❌ Hazardous materials, flammable liquids, or gases

  • ❌ Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at cs@manueladudiamant.com.